Terms of service

Welcome to Elegant Touch. By visiting our website or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Overview

Elegant Touch is an online store created to provide products for special occasions, events, holidays, birthdays, everyday needs, and personal comfort. By using our website, browsing our products, or placing an order, you agree to follow these terms.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or country, or that you have permission from a parent or legal guardian.

You agree not to use our products or website for any illegal or unauthorized purpose. You may not attempt to damage, misuse, hack, copy, or interfere with our website, services, or business operations.

3. Product Information

We do our best to make sure all product descriptions, images, pricing, colors, sizes, and details are accurate. However, we cannot guarantee that all information will always be error-free.

Some product colors may appear slightly different depending on your device screen, lighting, or display settings.

We reserve the right to update, change, or remove products at any time without notice.

4. Pricing and Availability

Prices for products may change at any time without notice. We reserve the right to correct pricing errors, cancel orders, or refuse service if a product was listed incorrectly.

Product availability may vary because Elegant Touch works with suppliers and products may be shipped directly from the source.

5. Orders and Payments

When placing an order, you agree to provide accurate billing, shipping, and contact information.

We reserve the right to cancel or refuse any order if we suspect fraud, incorrect information, payment issues, abuse of our policies, or unauthorized activity.

All payments must be completed before an order is processed.

6. Shipping and Delivery

Elegant Touch may work with third-party suppliers, shipping carriers, and fulfillment partners. Because of this, shipping times may vary depending on the product, supplier, destination, and carrier.

We are not responsible for delays caused by shipping carriers, customs, incorrect addresses, weather, holidays, or events outside of our control.

Customers are responsible for making sure their shipping address is correct before completing an order.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before making a purchase.

Some items may not be eligible for return due to hygiene, safety, final sale status, or supplier restrictions.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number, photos or videos, and a clear description of the issue.

After review, we may offer a replacement, store credit, refund, or another solution depending on the situation.

9. Customer Responsibilities

Customers are responsible for reading product descriptions, checking sizing, reviewing shipping information, and making sure all order details are correct before purchasing.

Elegant Touch is not responsible for customer errors such as choosing the wrong size, color, quantity, or entering the wrong shipping address.

10. Third-Party Services

Our store may use third-party services such as payment processors, shipping carriers, apps, suppliers, and website tools.

We are not responsible for the actions, policies, delays, or errors of third-party services. Their own terms and privacy policies may also apply.

11. Personal Information

Your personal information is handled according to our Privacy Policy. By using our website, you agree that we may collect and use information needed to process orders, payments, shipping, and customer service requests.

12. Prohibited Uses

You may not use our website or services to:

Commit fraud or illegal activity
Violate laws or regulations
Steal, copy, or misuse website content
Upload harmful code, viruses, or malware
Harass, abuse, or harm others
Interfere with the website’s security or operation
Submit false or misleading information

We reserve the right to block access, cancel orders, or refuse service if these terms are violated.

13. Intellectual Property

All website content, including text, logos, images, designs, graphics, branding, and product descriptions, belongs to Elegant Touch or its content providers.

You may not copy, reuse, sell, reproduce, or distribute our content without written permission.

14. Limitation of Liability

Elegant Touch is not responsible for any direct, indirect, accidental, or unexpected damages that may result from using our website, products, or services.

Products are provided “as available” and “as described.” We do not guarantee that every product will meet every customer’s personal expectation.

15. Changes to These Terms

We may update or change these Terms of Service at any time. Any updates will be posted on this page. Continued use of our website means you accept the updated terms.